Effective Date: September 1, 2024
1. Introduction
Welcome to Riptide Solutions ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This privacy policy explains how we collect, use, and share your personal data when you visit our website, https://riptide.solutions, and/or use our services (the "Services").
If you have any questions or concerns about this policy or your personal data, please contact us at support@riptide.solutions.
2. Data Controller
Riptide Solutions is the data controller responsible for your personal data. Our contact details are:
Email: support@riptide.solutions
3. Information We Collect
We may collect and process the following personal data about you:
- Personal Identification Information: Name, email address, and contact details.
- Usage Data: Information about your use of our website and Services, such as IP address, browser type, and pages visited.
- Financial Data: Payment information, such as credit card details, for processing transactions.
- Cookies and Tracking Data: Data collected through cookies and similar tracking technologies to enhance your experience on our website.
4. Legal Basis for Processing
We process your personal data on the following legal bases under the GDPR:
- Consent: You have given your explicit consent for specific purposes, such as receiving marketing emails.
- Contractual Necessity: Processing is necessary to perform a contract with you, such as providing our Services.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Services, provided these interests do not override your rights.
- Legal Obligations: We process your data to comply with legal obligations, such as tax reporting.
5. How We Use Your Information
We use the personal data we collect for the following purposes:
- To Provide and Improve Our Services: Including managing your account, processing transactions, and personalizing your experience.
- To Communicate With You: Sending you updates, marketing communications (if you have consented), and responding to your inquiries.
- To Ensure Security: Protecting our Services and your data from unauthorized access or misuse.
- To Comply With Legal Obligations: Such as keeping financial records for tax purposes.
6. Sharing Your Data
We do not sell your personal data to third parties. However, we may share your data with:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing or website hosting.
- Legal Authorities: If required by law, we may disclose your data to comply with legal processes or governmental requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.
7. International Data Transfers
Your personal data may be transferred to, and processed in, countries outside of the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in such transfers, such as standard contractual clauses or other legal mechanisms approved by the European Commission.
8. Your Rights Under GDPR
As a resident of the EEA, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your data under certain circumstances.
- Right to Restrict Processing: You can request that we limit the processing of your data in certain situations.
- Right to Data Portability: You can request that we provide your data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: If we are processing your data based on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at support@riptide.solutions.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal data about you. This includes information about your browsing activity on our website. You can control or opt-out of these cookies through your browser settings.
10. Automated Decision-Making
We do not engage in automated decision-making that produces legal effects concerning you or similarly significantly affects you.
11. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We encourage you to review this policy periodically.
13. Supervisory Authority
If you believe that our processing of your personal data infringes your rights under the GDPR, you have the right to lodge a complaint with a supervisory authority in your country of residence.
14. Contact Us
If you have questions or comments about this policy or wish to exercise your rights under GDPR, please contact us by email at support@riptide.solutions.